Privacy Policy

Privacy Policy

Last modified: April 2, 2025

InfinityAero and its subsidiaries and affiliates ("InfinityAero," "we," "us," or "our") are a leading provider of aviation parts, components, and technical services to commercial airlines, MROs, and aerospace companies around the globe. We respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws.

This Privacy Policy outlines our practices regarding the collection, use, storage, sharing, and protection of your personal information when you visit our website, use our services, communicate with us, or interact with us in any other way.

Your trust matters to us. We have designed this policy to be transparent, comprehensive, and understandable. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. Legal Basis for Processing
4. Disclosure of Your Information
5. International Data Transfers
6. Data Security
7. Data Retention
8. Cookies and Similar Technologies
9. Your Privacy Choices and Rights
10. U.S. State Privacy Rights
11. International Privacy Rights
12. Children's Privacy
13. Third-Party Links
14. Changes to Our Privacy Policy
15. Data Breach Notification
16. Contact Information

1. Information We Collect

We collect several types of information from and about users of our website and services, depending on how you interact with us:

Information You Provide to Us

• Contact and Account Information: When you register for an account, request a quote, or contact us, we collect personal information such as your name, job title, company name, email address, telephone number, and mailing address.
• Aviation Parts Inquiry Information: When you request information about specific aircraft parts or services, we collect details such as part numbers, aircraft types, quantities needed, and project specifications.
• Technical Support Information: When you seek technical support, we may collect information about your aircraft systems, maintenance requirements, and service history.
• Transaction Information: When you purchase our products or services, we collect transaction information, including payment details, billing and shipping addresses, purchase history, and other information related to your purchases.
• Employment Information: If you apply for a job with us, we collect information included in your resume/CV, cover letter, employment history, educational background, professional qualifications, and references. We may also collect information related to diversity monitoring where permitted by law.
• Communication Information: When you communicate with us, we collect information contained in your inquiries, feedback, and other communications.

Information We Collect Automatically

When you interact with our website, we may automatically collect certain technical information, including:

• Device Information: Information about your device, including IP address, device type, operating system, browser type, and settings.
• Usage Information: Information about your interactions with our website, including pages visited, time spent, clickstream data, and referring/exit pages.
• Location Information: General location information derived from your IP address.
• Log Data: Server logs, error reports, and system activity information.

Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners and aviation industry networks
• Credit reference agencies and payment service providers
• Aviation certification and compliance databases
• Public databases and publicly available sources
• Aviation trade shows, conferences, and industry events

2. How We Use Your Information

We use your personal information for various purposes, including:

Core Business Operations

• Processing and fulfilling your orders for aircraft parts and components
• Verifying part authenticity, traceability, and airworthiness documentation
• Managing your account and maintaining your transaction history
• Providing aircraft part technical information and support
• Processing payments and managing financial transactions
• Complying with aviation regulatory requirements (FAA, EASA, etc.)
• Responding to your inquiries, including AOG (Aircraft on Ground) requests

Customer Experience Enhancement

• Tailoring your experience by presenting parts and services relevant to your aircraft types
• Providing inventory availability notifications for frequently requested parts
• Improving our website, products, and services based on customer feedback
• Offering personalized part recommendations based on your aircraft fleet composition
• Conducting customer satisfaction surveys and market research

Communication and Marketing

• Sending transactional communications about your orders, inquiries, or account
• Providing information about new aviation parts, services, and capabilities
• Sending newsletters, promotional materials, and other information we think may interest you
• Notifying you about special events, webinars, and trade shows in the aviation industry
• Communicating important aviation regulatory updates and compliance information

Business Analytics and Improvement

• Analyzing usage patterns to enhance website functionality and user experience
• Monitoring inventory demand trends to optimize parts availability
• Conducting market analysis to better understand aviation industry needs
• Improving our aircraft parts database and search capabilities
• Creating aggregated analytics about our business performance

Legal and Compliance Purposes

• Complying with aviation industry regulations and export control requirements
• Maintaining records for airworthiness certification and parts traceability
• Protecting against, identifying, and preventing fraud and other unlawful activity
• Enforcing our terms, conditions, and policies
• Establishing, exercising, or defending legal claims

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, including providing aviation parts, services, and support.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as maintaining aircraft part traceability, ensuring aviation safety standards, improving our services, and communicating with you about relevant aviation products.
• Compliance with Legal Obligations: Processing necessary to comply with aviation regulations, export control laws, tax requirements, and other legal obligations.
• Consent: Processing based on your specific consent, such as for marketing communications. You can withdraw your consent at any time.

4. Disclosure of Your Information

InfinityAero does not sell your personal information to third parties. We may, however, share your information with:

• Subsidiaries and Affiliates: Our corporate family of companies to support the services we provide.
• Service Providers: Third parties that perform services on our behalf, such as:
  • Logistics and shipping providers
  • Payment processors and financial institutions
  • IT service providers and cloud hosting services
  • Aviation parts verification and certification services
  • Customer support and communication platforms
  • Marketing and analytics service providers
• Business Partners: Other companies we partner with to offer complementary products and services, such as maintenance facilities or specialized repair stations.
• Regulatory Authorities: Government agencies when required for regulatory compliance, such as aviation authorities, customs, and export control agencies.
• Professional Advisors: Legal, accounting, and other professional advisors in connection with the services they provide to us.
• In Business Transactions: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our business or assets.
• With Your Consent: To other third parties when we have your consent to do so.
• For Legal Purposes: To comply with legal obligations, enforce agreements, protect rights, and ensure safety.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes.

5. International Data Transfers

As a global aviation parts provider, InfinityAero operates internationally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including:

• European Commission approved Standard Contractual Clauses
• Binding Corporate Rules for intra-group transfers (where applicable)
• Derogations for specific situations, such as your explicit consent or contract performance
• Data Transfer Impact Assessments where required by applicable law

We take steps to ensure that your personal information receives an adequate level of protection wherever it is processed.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include:

• Encryption of sensitive information during transmission and storage
• Secure access controls and authentication mechanisms
• Regular security assessments and penetration testing
• Network and system monitoring for unusual or unauthorized activities
• Physical security measures at our facilities
• Staff training on data protection and information security
• Vendor security assessment and management

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to help us protect your information by maintaining the confidentiality of any passwords associated with your account and notifying us of any suspicious activity.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements.

In the aviation industry, certain records related to parts traceability, certification, and compliance must be retained for extended periods to meet regulatory requirements. For example:

• Transaction records related to aviation parts may be retained for the operational life of the aircraft plus additional years as required by aviation authorities.
• Documentation regarding part certification and airworthiness may be retained indefinitely as part of the part's service history.
• Account information may be retained as long as your account is active, plus a reasonable period thereafter.
• Marketing preferences may be retained until you opt-out or request deletion.

When determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience and collect information about how you interact with our site.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block certain cookies, you may not be able to use all functions of our website.

For more detailed information about the cookies we use, please visit our Cookie Policy.

9. Your Privacy Choices and Rights

Depending on your location and applicable laws, you may have various rights regarding your personal information, including:

• Access: Request confirmation of whether we process your personal information and access to that information.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restriction: Request restriction of processing of your personal information under certain circumstances.
• Objection: Object to processing of your personal information based on legitimate interests or for direct marketing.
• Consent Withdrawal: Withdraw consent at any time where processing is based on your consent.
• Automated Decision-Making: Request not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

10. U.S. State Privacy Rights

If you are a resident of certain U.S. states (e.g., California, Virginia, Colorado, Connecticut, Utah, etc.), you may have specific privacy rights under your state's law. These may include:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt-out of the sale or sharing of your personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights
• The right to opt-out of automated decision-making or profiling

To exercise your U.S. state privacy rights, please contact us using the information provided in the "Contact Information" section below.

11. International Privacy Rights

If you are located in a jurisdiction with comprehensive data protection laws (e.g., the European Economic Area, United Kingdom, or other jurisdictions with similar laws), you may have specific rights regarding your personal information.

To exercise your privacy rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request. We may also charge a reasonable fee or refuse to act on a request if it is manifestly unfounded or excessive.

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

12. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete that information.

13. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last modified" date at the top of this policy and take other appropriate steps to notify you.

We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

15. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach.

If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay, unless:

• We have implemented appropriate technical and organizational protection measures for the affected personal data;
• We have taken subsequent measures to ensure that the high risk is no longer likely to materialize; or
• It would involve disproportionate effort, in which case we will make a public communication or similar measure.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Data Privacy Office
InfinityAero
7901 4th St N,
St. Petersburg, Florida, USA

Email: privacy@infinityaero.com

For urgent matters, please include "URGENT: PRIVACY POLICY INQUIRY" in your email subject line.